Delivery delays on Two-way regular SMS towards the US phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Apr 27, 2020 - 14:56 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Apr 27, 2020 - 13:41 UTC

Investigating

Our carrier partner is observing minor Two-way regular SMS delivery delays towards the US phone numbers. A small percentage of phone numbers may experience failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#189151
Posted Apr 27, 2020 - 12:32 UTC
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada).