Delivery delay on Inbound/Outbound regular SMS/MMS towards US phone numbers in Dallas region

Incident Report for Plivo

Resolved

This incident has been resolved.

Posted Feb 25, 2022 - 15:52 UTC

Update

We are continuing to investigate this issue.

Posted Feb 25, 2022 - 09:31 UTC

Investigating

Dear Valued Customer,

One of our carrier partners currently observing Inbound/Outbound regular SMS/MMS delivery delays for a small segment of phone numbers towards the US in Dallas region. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#77844
#77846

Posted Feb 25, 2022 - 09:11 UTC

This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada, MMS, USA & Canada).