Inbound call failures & Inbound SMS/MMS delays towards multiple regions in the US

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Oct 07, 2020 - 10:09 UTC

Investigating

Our carrier partner is observing minor inbound call failures and inbound SMS/MMS delays/failures towards multiple regions in the US. A small percentage of phone numbers may experience call failures.

Below are the affected areas :

Savannah, GA
Macon, GA
Chattanooga, TN
Montgomery, AL
Tallahassee, FL

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#7007
Posted Oct 07, 2020 - 05:21 UTC
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada, MMS, USA & Canada) and Carrier Partners: Voice API (Voice, North America).