Call failures on inbound voice towards Brazil (in the area of Campo Grande) phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Jul 31, 2019 - 19:54 UTC

Update

We will continue to work with our carrier partners to resolve this issue. We will give further updates shortly.
Posted Jul 30, 2019 - 15:04 UTC

Investigating

Our carrier partner is observing minor inbound voice call failures towards Brazil (in the area of Campo Grande) phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

If you have any questions, please feel free to reach out to our support team._
Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
#166439
Posted Jul 29, 2019 - 14:53 UTC
This incident affected: Voice API (PSTN Calls).