Delivery delay on outbound SMS towards Canada phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Mar 23, 2021 - 01:22 UTC

Identified

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Mar 23, 2021 - 01:21 UTC

Investigating

Dear Valuable Customers,

We are currently observing outbound SMS delivery delays for a small segment of SMS towards Canada phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#3759
Posted Mar 22, 2021 - 22:14 UTC
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada).