Delivery delay on Outbound toll-free SMS and MMS towards T-Mobile phone numbers in the US
Incident Report for Plivo
This incident has been resolved.
Posted Jul 09, 2024 - 23:28 UTC
Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Jul 09, 2024 - 19:05 UTC
Our carrier partner is still continuing to investigate this issue. We will provide an update as soon as we have additional information.
Posted Jul 09, 2024 - 19:05 UTC
Dear Valued Customer,

One of our carrier partners is currently observing outbound toll-free SMS and MMS delivery delays towards T-Mobile phone numbers in the US region. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal:
Posted Jul 09, 2024 - 17:07 UTC
This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada, MMS, USA & Canada).