Delivery delay on inbound Toll-free MMS towards US phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Jul 14, 2022 - 19:33 UTC

Monitoring

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Jul 14, 2022 - 19:02 UTC

Identified

Our carrier partner have identified the issue and the team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Jul 14, 2022 - 18:05 UTC

Investigating

Dear Valued Customer,

One of our carrier partners currently observing Toll-free inbound MMS delivery delays for a small segment of phone numbers towards the US phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#96700
Posted Jul 14, 2022 - 17:02 UTC
This incident affected: Carrier Partners: Messaging API (MMS, USA & Canada).