Our CDR service is back to normal now and processing call logs is working well. Unprocessed logs during the issue will be processed offline. We are resolving the issue and continue to monitor service health for a few more hours.
Posted Apr 04, 2018 - 01:32 UTC
Monitoring
We have addressed the issue with the cache service which consumed abnormally high memory and failed to free unused memory. We are monitoring processing of the CDR logs
Posted Apr 04, 2018 - 00:28 UTC
Identified
We have identified the issue to be a misbehaving in memory cache system in the CDR processing flow.
Posted Apr 04, 2018 - 00:19 UTC
Investigating
We are seeing issues in processing CDRs and are actively looking at resolving the issue at the earliest.