Delivery delays on Two-way Shortcode SMS towards the US phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted May 05, 2020 - 20:51 UTC

Update

We are continuing to investigate this issue.
Posted May 05, 2020 - 20:18 UTC

Investigating

Our carrier partner is observing minor Two-way Shortcode SMS delivery delays towards the US phone numbers. A small percentage of phone numbers may experience failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#189750
Posted May 05, 2020 - 20:18 UTC