Call failures on inbound voice towards Indonesia phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Apr 08, 2019 - 09:51 UTC

Update

We are continuing to work with our carrier partner to resolve the issue. We will give further updates shortly.
Posted Apr 07, 2019 - 04:30 UTC

Update

We are continuing to work with our carrier partner to resolve the issue. We will give further updates shortly.
Posted Apr 05, 2019 - 00:33 UTC

Investigating

Our carrier partner is observing minor inbound voice call failures towards Indonesia phone numbers with DIDs 62212* 62213*. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Posted Apr 04, 2019 - 11:26 UTC
This incident affected: Voice API (PSTN Calls).