Delivery delay on inbound SMS & MMS towards US phone numbers in Harlingen, TX
Incident
Report for Plivo
Resolved
This incident has been resolved.
Identified
The issue has been identified and a fix is being implemented.
Investigating
We are still working towards resolution.
Update
We are continuing to monitor for any further issues.
Monitoring
A fix has been implemented and we are monitoring the results.
Investigating
Dear Valued Customer,
We are currently observing inbound SMS & MMS delivery delays for a small segment of SMS & MMS towards US phone numbers in Harlingen, TX. A small percentage of phone numbers may experience delivery delays in SMS & MMS services. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#55839
We are currently observing inbound SMS & MMS delivery delays for a small segment of SMS & MMS towards US phone numbers in Harlingen, TX. A small percentage of phone numbers may experience delivery delays in SMS & MMS services. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#55839
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada, MMS, USA & Canada).