Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Oct 05, 2020 - 01:41 UTC
Update
We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Oct 03, 2020 - 20:08 UTC
Identified
Our carrier partner is observing inbound SMS failures/delays towards the US and Canada phone numbers. A small percentage of phone numbers may experience failures and delivery delays in SMS.
We're actively working with our carrier partner to get this issue resolved as soon as possible.