Incident Report : Service degradation impacting Inbound Voice & SMS in Lake Charles, US

Incident Report for Plivo

Resolved

All systems are operating normally at this time. The incident has been resolved.

Posted Oct 02, 2018 - 16:29 UTC

Monitoring

Our carrier partner has applied a fix and we’re monitoring to confirm recovery.

Posted Oct 02, 2018 - 14:08 UTC

Update

We are continuing to work with our carrier partner to resolve the issue. We will give further updates shortly.

Posted Oct 02, 2018 - 09:51 UTC

Investigating

Dear Valued Customers,

Our carrier is currently investigating degradation of service impacting Incoming Voice & SMS in US ( Lake Charles region only)

We're in constant touch with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home

Posted Oct 02, 2018 - 05:55 UTC

This incident affected: Voice API (PSTN Calls).