Call setup failure and disconnection for US Phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.

Posted Mar 31, 2020 - 14:45 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 31, 2020 - 14:32 UTC

Identified

The issue has been identified and the engineering team is working on it.

Posted Mar 31, 2020 - 13:54 UTC

Update

We are continuing to investigate this issue.

Posted Mar 31, 2020 - 13:49 UTC

Investigating

We are experiencing elevated call setup failure and call disconnections for a small percentage of US phone numbers.

We're actively working to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home

Posted Mar 31, 2020 - 13:47 UTC

This incident affected: SIP Trunking (SIP Trunking) and Voice API (PSTN Calls).