Delivery delays on inbound & outbound SMS towards US Tollfree numbers: T Mobile

Incident Report for Plivo

Resolved

This incident has been resolved.

Posted Jan 20, 2019 - 09:27 UTC

Update

Our engineers continue to work with the carrier to resume the service, and we will provide an update once we have confirmed that service is recovered.

Posted Jan 19, 2019 - 20:53 UTC

Update

Our engineers continue to work with the carrier to resume the service, and we will provide an update once we have confirmed that service is recovered.

Posted Jan 19, 2019 - 11:08 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 19, 2019 - 05:13 UTC

Update

We are continuing to investigate this issue.

Posted Jan 19, 2019 - 03:00 UTC

Investigating

We are currently observing inbound & outbound SMS delivery delays for a small segment of US Tollfree numbers towards TMobile.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home

Posted Jan 19, 2019 - 02:10 UTC