Delivery delay on two-way SMS towards the US and Canada phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.

Posted Jan 16, 2020 - 21:38 UTC

Identified

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.

Posted Jan 16, 2020 - 19:13 UTC

Investigating

We are currently observing two-way SMS delivery delays for a small segment of SMS towards the US and Canada phone numbers.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#180797

Posted Jan 16, 2020 - 19:12 UTC

This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada).