Inbound call failure towards US phone numbers in Longview, TX

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Aug 14, 2020 - 02:43 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Aug 14, 2020 - 00:06 UTC

Identified

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Aug 13, 2020 - 23:23 UTC

Investigating

Our carrier partner is observing minor inbound voice call failures towards US phone numbers in Longview, TX. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#195816
Posted Aug 13, 2020 - 21:41 UTC
This incident affected: Carrier Partners: Voice API (Voice, North America).