Partial processing failure on two-way Tollfree SMS\Regular SMS\Shortcode SMS on SMS API

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Apr 24, 2020 - 14:18 UTC

Monitoring

We are observing that the SMS API are working normally and Tollfree SMS\Regular SMS\Shortcode SMS processing correctly. We will continue to monitor to ensure a full recovery.
Posted Apr 24, 2020 - 13:32 UTC

Investigating

We are currently experiencing elevated Two-way Tollfree SMS\Regular SMS\Shortcode SMS processing failures. Our engineers are actively working to resolve the issue at the earliest.

Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Posted Apr 24, 2020 - 13:15 UTC