Delivery delay on outbound SMS towards AT&T US phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Dec 22, 2019 - 10:36 UTC

Update

Support teams are working on priority to resolve the issue as soon as possible. Will keep you informed on the progress.
Posted Dec 22, 2019 - 06:41 UTC

Investigating

We are currently observing outbound SMS delivery delays for a small segment of SMS towards US phone numbers. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#178992
Posted Dec 22, 2019 - 03:55 UTC