Delivery delay on Inbound regular SMS/MMS towards US and Canada phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Jan 31, 2022 - 20:02 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Jan 31, 2022 - 19:07 UTC

Identified

Dear Valued Customer,

We are currently observing inbound regular SMS/MMS delivery delays for a small segment of SMS/MMS towards US and Canada phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#73268
Posted Jan 31, 2022 - 18:51 UTC
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada, MMS, USA & Canada).