We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Apr 21, 2021 - 07:02 UTC
Investigating
Dear Valued Customer,
We are currently observing outbound short-code SMS delivery delays for a small segment of SMS towards Videotron phone numbers in Canada. All other SMS services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.