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Delivery failure on Outbound SMS and MMS towards phone numbers in the US

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Jan 14, 2025 - 01:15 UTC

Monitoring

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Jan 13, 2025 - 23:11 UTC

Investigating

Dear Valued Customer,

Our carrier partner is currently observing Outbound SMS and MMS delivery failure towards phone numbers in the US.All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#83478
Posted Jan 13, 2025 - 22:27 UTC
This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada, MMS, USA & Canada).