Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Jul 23, 2020 - 12:21 UTC
Identified
We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Jul 23, 2020 - 00:03 UTC
Investigating
Our carrier partner is observing minor inbound call failures & inbound SMS/MMS failures towards the US. A small percentage of phone numbers may experience call and SMS/MMS failures.
Below are the affected areas : Bentonville, AR Fayetteville, AR Fort Smith, AR Rogers, AR Springdale, AR Van Buren, AR
We're actively working with our carrier partner to get this issue resolved as soon as possible.
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada, MMS, USA & Canada) and Carrier Partners: Voice API (Voice, North America).