Call failures towards India region phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Oct 06, 2022 - 11:53 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Oct 06, 2022 - 10:00 UTC

Identified

We have identified the issue and our team is working with our partners to implement a solution. We will provide an update as soon as we have additional information.
Posted Oct 06, 2022 - 06:35 UTC

Investigating

Dear Valued Customer,

We are observing partial outbound and inbound call failures to India (International routes are working, Domestic routes are failing). We're actively working with our Engineering team to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Posted Oct 06, 2022 - 05:25 UTC
This incident affected: SIP Trunking (SIP Trunking) and Voice API (PSTN Calls).