Inbound call failure towards US phone numbers in Beaumont, TX

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Oct 14, 2020 - 11:06 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Oct 14, 2020 - 08:25 UTC

Identified

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Oct 14, 2020 - 04:23 UTC

Investigating

One of our carrier partners is observing minor inbound voice call failures towards the US phone numbers in Beaumont, Tx. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
# 7642
Posted Oct 13, 2020 - 20:08 UTC