Delivery delay on Outbound toll-free SMS towards US phone numbers
Incident
Report for Plivo
Resolved
This incident has been resolved.
Investigating
Dear Valued Customer,
One of our carrier partners is currently observing outbound toll-free SMS delivery delays towards Multiple Small Networks in the US for a Subset of Short and Long Codes. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#68515
One of our carrier partners is currently observing outbound toll-free SMS delivery delays towards Multiple Small Networks in the US for a Subset of Short and Long Codes. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#68515
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada, Shortcode SMS, USA & Canada, Toll-free SMS, USA & Canada).