Failures on outbound SMS to Verizon from US Toll-free numbers

Incident Report for Plivo

Resolved

This incident has been resolved.

Posted Jul 15, 2019 - 09:55 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 15, 2019 - 09:32 UTC

Investigating

We are currently observing outbound SMS failures from a small segment of Toll-free SMS towards Verizon. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#165155

Posted Jul 15, 2019 - 08:25 UTC