Delivery delay on Inbound/outbound toll-free SMS/MMS towards US and Canada phone numbers
Incident Report for Plivo
Resolved
This incident has been resolved.
Posted Nov 26, 2021 - 19:32 UTC
Monitoring
Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Nov 26, 2021 - 19:32 UTC
Identified
We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Nov 26, 2021 - 19:32 UTC
Update
We are continuing to investigate this issue.
Posted Nov 26, 2021 - 19:23 UTC
Investigating
Dear Valued Customer,

One of our carrier partner currently observing Inbound/outbound toll-free SMS/MMS delivery delays for a small segment of phone numbers towards US and Canada. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#64874
Posted Nov 26, 2021 - 18:24 UTC
This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada, MMS, USA & Canada).