Call connection delays on Outbound Voice towards US phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Jul 13, 2024 - 01:37 UTC

Monitoring

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Jul 13, 2024 - 00:42 UTC

Investigating

Dear Valued Customer,

Our carrier partner observing outbound voice call connection delays towards US phone numbers. A small percentage of phone numbers may experience call connection delays.

We are working with our carrier to resolve this issue as soon as possible.

Please get in touch with Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#67800
Posted Jul 12, 2024 - 08:30 UTC
This incident affected: Carrier Partners: Voice API (Voice, North America).