Delivery delay on two-way SMS towards the US phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.

Posted Jan 16, 2020 - 20:10 UTC

Monitoring

A fix has been implemented and we are monitoring the results

Posted Jan 16, 2020 - 19:32 UTC

Identified

The issue has been identified and a fix is being implemented

Posted Jan 16, 2020 - 19:18 UTC

Investigating

We are currently observing two-way SMS delivery delays for a small segment of SMS towards the US phone numbers.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#180794

Posted Jan 16, 2020 - 18:52 UTC