Delivery delay on inbound/outbound toll-free MMS towards US phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Jun 10, 2021 - 20:49 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Jun 10, 2021 - 19:22 UTC

Investigating

Dear Valued Customer,

We are currently observing inbound/outbound toll-free MMS message delivery down for a small segment of MMS towards US phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#3457
Posted Jun 10, 2021 - 19:21 UTC
This incident affected: Carrier Partners: Messaging API (MMS, USA & Canada).