A fix has been implemented and we are monitoring the results.
Posted Nov 11, 2019 - 22:40 UTC
Update
We are continuing to work on a fix for this issue.
Posted Nov 11, 2019 - 21:17 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 11, 2019 - 20:37 UTC
Investigating
Our carrier partner is observing minor inbound voice call failures and inbound SMS failures towards US & Canada phone numbers. A small percentage of phone numbers may experience call failures.
We're actively working with our carrier partner to get this issue resolved as soon as possible.