Call failures on inbound voice & inbound SMS towards US & Canada phone numbers
Incident Report for Plivo
This incident has been resolved.
Posted Nov 11, 2019 - 23:31 UTC
A fix has been implemented and we are monitoring the results.
Posted Nov 11, 2019 - 22:40 UTC
We are continuing to work on a fix for this issue.
Posted Nov 11, 2019 - 21:17 UTC
The issue has been identified and a fix is being implemented.
Posted Nov 11, 2019 - 20:37 UTC
Our carrier partner is observing minor inbound voice call failures and inbound SMS failures towards US & Canada phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal:
Posted Nov 11, 2019 - 20:33 UTC
This incident affected: Voice API (PSTN), SMS API (Regular SMS), and Phone Numbers.