Inbound call failure & Inbound SMS failure towards US & Canada phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Jul 28, 2020 - 12:31 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Jul 28, 2020 - 11:39 UTC

Investigating

Our carrier partner is observing minor inbound call failures & inbound SMS failures towards US & Canada phone numbers. A small percentage of phone numbers may experience call and SMS failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#194793
Posted Jul 28, 2020 - 10:32 UTC