Delivery delay on inbound & outbound Short-code SMS towards US AT&T phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Sep 25, 2020 - 23:51 UTC

Investigating

We are currently observing inbound & outbound SMS delivery delays for a small segment of SMS towards US AT&T phone numbers. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#198412
Posted Sep 25, 2020 - 20:45 UTC
This incident affected: Carrier Partners: Messaging API (Shortcode SMS, USA & Canada).