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Delivery delay on outbound toll-free MMS towards the US: AT&T phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Mar 02, 2021 - 22:15 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Mar 02, 2021 - 21:22 UTC

Identified

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Mar 02, 2021 - 21:13 UTC

Investigating

Dear Valued Customer,

We are currently observing outbound toll-free MMS delivery delays for a small segment of MMS towards the US: AT&T phone numbers. A small percentage of phone numbers may experience delivery delays in MMS services. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#1604
Posted Mar 02, 2021 - 20:23 UTC
This incident affected: Carrier Partners: Messaging API (MMS, USA & Canada).