Delivery delay on outbound toll-free SMS towards US & Canada phone numbers: Verizon

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Oct 20, 2020 - 20:18 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Oct 20, 2020 - 19:06 UTC

Investigating

We are currently observing inbound toll-free SMS delivery delays for a small segment of SMS towards US & Canada Verizon phone numbers. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#8362
Posted Oct 20, 2020 - 18:45 UTC