Delivery delay on Toll-Free SMS towards US & Canada phone numbers.

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Apr 01, 2020 - 18:35 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Apr 01, 2020 - 18:27 UTC

Investigating

We are currently observing two-way SMS delivery delays for a small segment of SMS towards the US & Canada phone numbers.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#187112
Posted Apr 01, 2020 - 18:23 UTC
This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada).