Delivery delay on outbound and inbound Toll-free SMS and MMS towards US & Canada phone numbers : T-Mobile

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Oct 17, 2022 - 14:46 UTC

Investigating

Dear Valued Customer,

One of our carrier partners currently observing outbound and inbound toll-free SMS and MMS delivery delays for a small segment of phone numbers towards the US & Canada phone numbers: T-Mobiles. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#7527
Posted Oct 17, 2022 - 13:36 UTC
This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada, MMS, USA & Canada).