Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Oct 13, 2020 - 12:47 UTC
Investigating
Dear Valued Customers,
Our carrier partner is observing minor inbound call failures and inbound SMS failures towards Brazil's phone numbers in following regions : 1. Brasilia, 2. Campo Grande, 3. Cuiabá, 4. Goiania. A small percentage of phone numbers may experience call failures and SMS failures.
We're actively working with our carrier partner to get this issue resolved as soon as possible.