Delivery delay on Outbound toll-free SMS/MMS towards the US and Canada phone numbers : ATT

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Jul 01, 2023 - 00:01 UTC

Monitoring

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Jun 30, 2023 - 23:34 UTC

Investigating

Dear Valued Customer,

One of our carrier partners currently observing outbound toll-free SMS/MMS delivery delays for a small segment of ATT phone numbers in the US and Canada. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#31600
Posted Jun 30, 2023 - 17:12 UTC
This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada).