Delivery delays on inbound & outbound Short-code SMS towards US sprint phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Jun 16, 2020 - 05:39 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Jun 16, 2020 - 05:39 UTC

Investigating

We are currently observing inbound & outbound SMS delivery delays from all Shortcode SMS towards US sprint numbers. All other SMS services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#191846
Posted Jun 15, 2020 - 20:49 UTC
This incident affected: Carrier Partners: Messaging API (Shortcode SMS, USA & Canada).