Delays in processing CDR & MDR

Incident Report for Plivo

Resolved

Our CDR and MDR services are back to normal now and processing logs is working well. Unprocessed logs during the issue will be processed offline and within the next 24 hours. We engineers will continue to monitor service health for a few more hours.

Posted Dec 10, 2018 - 15:20 UTC

Identified

We are also observing delays in processing MDR's, Our engineers are actively working to resolve the issue at the earliest. We will keep you posted.

Posted Dec 10, 2018 - 14:57 UTC

Update

Our engineering team's are mitigating this incident, and we will keep you posted.

Posted Dec 10, 2018 - 14:35 UTC

Investigating

We are currently experiencing an elevated delay in processing CDR. Our engineers are actively working to resolve the issue at the earliest.

Please contact Plivo Support for any question or concern.
Support portal: https://support.plivo.com/support/home

Posted Dec 10, 2018 - 14:01 UTC