Delivery delay on Toll-Free SMS in US from Verizon phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Aug 29, 2020 - 01:31 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Aug 28, 2020 - 22:26 UTC

Identified

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Aug 26, 2020 - 17:20 UTC

Investigating

We are currently observing a small segment of delivery delay on inbound Toll-Free SMS towards the US from Verizon phone numbers. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#196596
Posted Aug 26, 2020 - 17:18 UTC