Delivery delay on Inbound/Outbound toll-free SMS towards the US and Canada phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.

Posted Feb 27, 2024 - 00:13 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 19, 2024 - 20:57 UTC

Investigating

Dear Valued Customer,

One of our carrier partners is currently observing inbound/outbound toll-free SMS delivery delays for a small segment of T-mobile phone numbers in the US. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#52805

Posted Feb 15, 2024 - 20:58 UTC

This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada).