Delivery delays on inbound SMS towards Toll-Free AT&T numbers in US

Incident Report for Plivo

Resolved

This incident is resolved and all services are operational.

Posted Jan 02, 2019 - 02:29 UTC

Monitoring

A fix has been implemented by our carrier partner and we are monitoring the results.

Posted Jan 02, 2019 - 01:53 UTC

Identified

Our carrier has identified the issue and is working to resolve them as early as possible. We will provide an update as soon as there is any progress.

Posted Jan 02, 2019 - 01:05 UTC

Investigating

We are currently observing inbound SMS delivery delays for a large segment of Tollfree AT&T numbers in US.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home

Posted Jan 02, 2019 - 00:34 UTC