Delivery delay on Toll-Free SMS towards US phone numbers.

Incident Report for Plivo

Resolved

This incident has been resolved.

Posted Jun 16, 2020 - 15:12 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 16, 2020 - 08:17 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 15, 2020 - 20:35 UTC

Investigating

We are currently observing two-way Toll-Free SMS delivery delays for a small segment of SMS towards the US phone numbers.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#191841

Posted Jun 15, 2020 - 19:27 UTC