Partial degradation for MMS sent with Power pack towards US and Canada phone numbers

Incident Report for Plivo

Resolved

Our engineers have confirmed the resolution of the issue. MMS service is operational.
Posted Feb 18, 2021 - 02:31 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Feb 18, 2021 - 02:21 UTC

Investigating

Our system is facing an issue with queueing MMS messages sent with power packs as the source. MMS sent with numbers as the source are working as expected.
We're actively working with our Engineering team to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
Posted Feb 18, 2021 - 01:28 UTC
This incident affected: Carrier Partners: Messaging API (MMS, USA & Canada).