Voice API platform down
Incident
Report for Plivo
Resolved
Our Voice API services continue to function normally. We are resolving the incident. For any questions, please reach out to our support team.
Support portal: https://support.plivo.com/support/home
Support portal: https://support.plivo.com/support/home
Update
Our voice services have recovered and everything looks good. We will continue to monitor the services. Next update will follow in 30 mins.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
We have identified the issue and are applying the fix to recover the service.
Update
We are continuing to investigate this issue.
Investigating
We are now observing two-way call failures. Our engineering team is working towards the fix. We will keep you posted.
Monitoring
Our engineering team is working towards a permanent fix, at this point in time, we are no more observing any failures. We will keep you posted.
Investigating
We are currently experiencing Outbound call queuing failures on all calls. Our engineers are actively working on it to re-establish services.
Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
Please contact Plivo Support for any question or concern,
Support portal: https://support.plivo.com/support/home
This incident affected: Voice API (PSTN Calls, Client Calls (Browser & Mobile), Conference, Recordings, Text-to-Speech, Transcription, Endpoint calls (SIP)).