The issue with Toll free messaging is now resolved. All the queued messages have been delivered. We are seeing delivery receipts transiting the network as expected. We will be marking this status as resolved.
Posted May 01, 2018 - 01:02 UTC
Monitoring
Our Carrier’s Engineering and Operations teams have identified the issue affecting MT messaging delays. Message flow for new Landline and Toll Free MT/MO messages across carriers has returned to normal. They are now working with T-Mobile technical teams to redeliver old messages. We continue to monitor the situation and will provide more updates as soon as they become available.
Posted Apr 30, 2018 - 20:27 UTC
Update
Our Carrier’s Engineering and Operations teams have identified the issue affecting MT messaging delays. Message flow for new Landline and Toll Free MT/MO messages across carriers has returned to normal. They are now working with T-Mobile technical teams to redeliver old messages. We will continue to post updates as they become available.
Posted Apr 30, 2018 - 20:19 UTC
Update
Our carrier is manually queuing and dequeuing delayed MT messages and are sending those messages across carriers. MT messages may still be delayed. All delayed messages will be replayed for redelivery. DLR delivery is still decremented across carriers. More updates will be posted as soon as they are available.
Posted Apr 30, 2018 - 19:43 UTC
Update
Our carrier is still actively troubleshooting the delays on MT (outbound) messages to T-Mobile. Delivery receipts for all carriers remain decremented. Unfortunately, we do not yet have an ETA resolution of normal traffic flow to T-Mobile. Updates will be posted here as soon as they become available.
Posted Apr 30, 2018 - 18:10 UTC
Identified
The Carrier's Operations and Engineering teams are still actively troubleshooting delays on their Messaging Platform. They are seeing real-time delivery of MT (outbound) Landline and Toll-Free messages to all major carriers except T-Mobile. They are currently troubleshooting latency and messaging delays with T Mobile's technical team. Delivery receipts are still decremented. All additional updates will be posted here.
Posted Apr 30, 2018 - 17:30 UTC
Investigating
One of our carriers is currently observing delays in messaging across the platform. We will post updates here as soon as they become available.