Delivery delay on two-way SMS/MMS towards the US phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Feb 23, 2024 - 21:49 UTC

Investigating

Dear Valued Customer,

One of our carrier partners is currently observing two-way SMS/MMS delivery delays for a small segment of phone numbers in the US. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#53757
Posted Feb 23, 2024 - 18:46 UTC
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada, MMS, USA & Canada).